Privacy Policy

Overview  

This Privacy Policy describes what information we gather, how we handle it, and how to correct or change it. Out of respect for your privacy interests in your personal information, we have adopted this Privacy Policy. Our personnel is required to comply with the Company’s data privacy practices as set out in this Privacy Policy and other data privacy-related Company policies.

 

General Privacy Information

 

While we take reasonable steps to protect your personal information once it is in our possession, SWN (Sociable Weaver Nest) cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

 

 

The Information that We Collect and How We Use and Share the Information

 

Much of the information SWN collects is "aggregated" — meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new products we should make available on SWN. We may also use the anonymous click stream data to help our advertisers deliver better-targeted advertisements.

 

In certain circumstances, SWN may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect include your name, contact details, payment details, and inquiry or complaint details. We also collect personal information through our records of your transactions and interactions (including by email, phone, and online) with SWN or on the SWN website. We collect personal information from you and in some cases from third parties including our related companies, your representatives, and public sources.

 

We collect and use your personal information to provide, administer, improve and personalize the SWN website and our products, run competitions, process payments, and refunds, understand you better, maintain and update our records, complete registrations, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your inquiries.

 

We may exchange personal information with third-party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in the USA, EU countries, and other countries.

 

Cookies

 

A cookie is a small file of letters and numbers that is sent by our web server to your computer or mobile device when you access our website. Our website uses persistent cookies, which enable our web server to recognize your device and browsing preferences each time you visit our website.

 

Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of "how many" times customers are doing specific things – like visiting our site each month. We also use cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests and to save your member ID.

 

Additionally, after you've entered your contact and delivery details during a session on our service, you can elect to save that information so you don't have to re-enter it on your return to the site. If you do not want this information to be saved, you must indicate "DO NOT SAVE DETAILS" when prompted. Users should be aware that SWN cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for SWN.

 

If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allow the user to deny or accept the cookie feature; however, users should note that cookies are maybe necessary to provide the user with certain features (e.g., customized delivery of information) available on the SWN website.